Frequently Asked Questions
Everything you need to know about shopping with animate USA
How long will it take to receive my order?
Standard shipping within the USA typically takes 3-7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our Returns Portal to start a request for a refund or a size exchange.
Do you offer international shipping?
Currently, animate USA ships to all 50 states and select U.S. territories. We are working on expanding our international shipping options in the near future.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to strict fair labor standards and sustainable production practices to ensure high-quality, responsible fashion.